This Personal Data Privacy Policy (hereinafter referred to as the Privacy Policy) is applied to all information that the Sales Support Service Website (hereinafter referred to as the Site) located on the domain name /, can get about the User while using the Site, programs and products of the Website.


1.1. The following terms are used in this Privacy Policy:

1.1.1. «Sales Support Service» Site Administration» (hereinafter referred to as the Site Administration)» are authorized employees of the Site management, acting on behalf of «Sales Support Service» Ltd, who organize and (or) process personal data, as well as determine the purposes of personal data processing, the contents of personal data to be processed, actions (operations) performed with personal data.

1.1.2. «Personal Data» means any information related directly or indirectly to a specific or identifiable individual (the Personal Data Subject).

1.1.3. «Personal Data Processing» means any action (operation) or a set of actions (operations) performed with or without the use of automation tools with personal data, including the collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

1.1.4. «Personal Data Confidentiality» means a mandatory requirement for the Operator or other person who has access to personal data to prevent its distribution without the consent of the Personal Data Subject or other legal basis.

1.1.5. «User of the «Sales Support Service» Site (hereinafter referred to as the User) means a person who has access to the Site via the Internet and uses the Site at a network address /.

1.1.6. «Cookies» are a small piece of data sent by the web server and stored on the User’s computer, which the web client or web browser sends to the web server each time in an HTTP request when trying to open the page of the corresponding site.

1.1.7. «IP Address» is the unique network address of a host on an IP-built computer network.


2.1. The use of the Site by the User means consent to this Privacy Policy and the terms of the User’s personal data processing.

2.2. In case of disagreement with the Privacy Policy terms, the User shall cease using the Site.

2.3. This Privacy Policy is applied to the Site only. The Site does not control and is not responsible for third party sites to which the User can access by links available on the Site.

2.4. The Site Administration does not verify the authenticity of the personal data provided by the Site User.


3.1. This Privacy Policy establishes the obligations of the Site Administration for non-disclosure and ensuring the confidentiality of personal data that the User provides at the request of the Site Administration when registering on the Site or when applying for services.

3.2. The Personal Data allowed for processing under this Privacy Policy is provided by the User by filling in the registration form on the Site in «Send Your Request» and «Order a Callback» sections and includes the following information:
3.2.1. User’s last name, first name, patronymic;
3.2.2. User’s contact phone number;
3.2.3. e-mail address;
3.2.4. address(s) where the services are planned to be provided.

3.3. The Site protects the Data that is automatically transmitted during the viewing of ad blocks and when visiting pages on which the statistical script of the system is installed («pixel»):

  • IP address;
  • information from cookies;
  • information about the browser (or other program that provides access to the ads display);
  • access time;
  • the page address where the ad block is located;
  • referrer (previous page address).

3.3.1. Blocking cookies may prevent access to the parts of the Site that require authorization.

3.3.2. The Site collects statistics about the IP addresses of its visitors. This information is used to identify and solve technical problems, to monitor the legality of financial payments being made.

3.4. Any other personal information not mentioned above (the history of requests and applications, browsers and operating systems used, etc.) is the subject to reliable storage and non-disclosure, except for the cases provided in paragraphs 5.2. and 5.3. of this Privacy Policy.


4.1. The Site Administration may use the User’s Personal Data for the following purposes:

4.1.1. To identify the User registered on the Site, for ordering and/or signing Contracts remotely with the «Sales Support Service» Ltd and/or its partners and official representatives/branches.

4.1.2. To provide the User with access to personalized Site resources.

4.1.3. To establish feedback with the User, including sending notifications, requests related to the use of the Site, the provision of services, processing requests and requests from the User.

4.1.4. To determine the User’s location to ensure security, prevent fraud.

4.1.5. To confirm the validity and completeness of the personal data provided by the User.

4.1.6. To create an account for making requests and orders if the User has agreed to create an account.

4.1.7. To notify the Site User about the status of order/request/answer to the User’s question.

4.1.8. To provide the User with efficient customer’s and technical support in case of problems related to the use of the Site.

4.1.9. To provide the User with his consent, product updates, special offers, price information, newsletter and other information on behalf of the Site or on behalf of the Site’s partners.

4.1.10. To implement advertising activities with the User’s consent.

4.1.11. To provide the User with access to the sites or services of the Site’s partners in order to get products, updates and services.


5.1. The processing of the User’s personal data is carried out without a time limit, in any legal way, including personal data information systems using automation means or without such means.

5.2. The User agrees that the Site Administration has the right to transfer personal data to third parties, in particular, courier services, postal organizations, telecommunications operators, solely for the purpose of fulfilling the User’s order/request made on the Site, including the delivery of Goods (if required).

5.3. The User’s personal data may be transferred to the authorized state authorities of the Russian Federation only on the grounds and in accordance with the procedure established by the legislation of the Russian Federation.

5.4. In case personal data loss or disclosure, the Site Administration informs the User about the loss or disclosure of personal data.

5.5. The Site Administration takes the necessary organizational and technical measures to protect the User’s personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.

5.6. The Site Administration, together with the User, takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User’s personal data.


6.1. The User is obliged to:

6.1.1. Provide information about personal data necessary to use the Site.

6.1.2. Update, supplement the provided information about personal data in case of changes of this information.

6.2. The Site Administration is obliged to:

6.2.1. Use the received information exclusively for the purposes specified in paragraph 4 of this Privacy Policy.

6.2.2. Ensure that confidential information is kept secret, is not disclosed without the User’s prior written permission, and not to sell, exchange, publish, or otherwise disclose the User’s personal data, except for paragraphs 5.2. and 5.3. of this Privacy Policy.

6.2.3. Take precautions to protect the privacy of the User’s personal data in accordance with the procedure usually used to protect this kind of information in the existing business turnover.

6.2.4. Block the personal data related to the relevant User from the moment of application or request of the User or his legal representative or the authorized body for the protection of the rights of personal data subjects for the period of verification, in case of false personal data detection or illegal actions.


7.1. The Site Administration, which has not fulfilled its obligations, is liable for losses incurred by the User in connection with the illegal use of personal data, in accordance with the legislation of the Russian Federation, except for the cases mentioned in paragraphs 5.2., 5.3. and 7.2. of this Privacy Policy.

7.2. In case of loss or disclosure of Confidential Information, the Site Administration shall not be liable if this confidential information:

7.2.1. Had become a public domain before its loss or disclosure.
7.2.2. Had been received from a third party before it was received by the Site Administration.
7.2.3. Was disclosed with the User’s consent.


8.1. Before applying to the court with a claim for disputes arising from the relationship between the Site User and the Site Administration, it is mandatory to submit a claim (a written proposal for a voluntary resoution of the dispute).

8.2 .The recipient of the claim notifies the applicant of the claim about the results of the claim’s review in written form within 30 calendar days from the date of receiving the claim.

8.3. If no agreement is reached, the dispute will be referred to a judicial body in accordance with the current legislation of the Russian Federation.

8.4. The current legislation of the Russian Federation is applied to this Privacy Policy and the relations between the User and the Site Administration.


9.1. The Site Administration has the right to introduce amendments to this Privacy Policy without the User’s consent.

9.2. The new Privacy Policy comes into force from the moment it is posted on the Site, unless other terms are provided by the new version of the Privacy Policy.

9.3. All suggestions or questions regarding this Privacy Policy should be reported in the Site section.

9.4. The current Privacy Policy is available on the page at /privacy-policy/.

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